Shipping policy

Dispatching Your Order

For certain products, production time must be accounted for. This can range from 2 business days up to 30 business days. We will keep you informed of your order’s progress.

For all other products, we aim to dispatch all orders within 72 hours. However, during busy periods—or if an item needs to be restocked or re-manufactured—this may not always be possible, as we are a very small company. We will keep you informed of your order’s progress.

Delivery Partners

We use Royal Mail and Evri for all UK deliveries. You can choose between 1st Class and 2nd Class postage (Royal Mail), and Standard and Next Day (Evri).

For international deliveries, Royal Mail is responsible for the transit of your delivery to the UK border, at which point your package will be transferred to a local carrier (e.g. USPS in the USA). We offer both tracked and untracked options for deliveries outside the UK.

Local Tax to Pay?

It is the customer’s responsibility to pay any tax due in the jurisdiction their order is being sent to.

As a small business, we are not UK VAT registered, so we do not charge UK VAT or sales taxes.

Lost in Transit?

It is extremely rare for a package to be lost in transit. Royal Mail Terms & Conditions state that delayed packages are not classed as lost until 10 working days have passed.

You will receive an email or SMS when your order is dispatched.

Customisations

For products requiring customisation, it is the customer’s responsibility to provide complete and accurate information at the time of ordering, or promptly when requested.

If the required customisation details are not provided, this may delay production and dispatch, or prevent the order from being fulfilled.

Chargeback

If you believe there is an issue with your order, please contact us first so we can resolve it quickly.

If a chargeback is opened with your card provider (or PayPal) without contacting us first, we reserve the right to pause the order and any ongoing support until the case is resolved. In most cases, we can offer a faster solution directly (such as a replacement, refund, or re-dispatch where appropriate).

Please note:

  • Chargebacks may take several weeks to be reviewed by the payment provider.

  • Submitting a chargeback does not guarantee an automatic refund.

  • We will fully cooperate with payment providers and supply evidence, including order details, dispatch confirmations, tracking information, and relevant communication.

Where an order could not be fulfilled due to missing or incomplete customisation details, and we have made reasonable efforts to contact the customer to obtain the required information, any resulting chargeback will be disputed and supported with evidence of our attempts to collect the required details. In these cases, the chargeback should be decided in our favour, as the order could not be completed due to the customer’s failure to provide the required information.

If a chargeback is resolved in our favour, the payment provider may reverse the dispute and return the funds to us.